FAQ
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our shipping partner's website. If you have any issues tracking your order, please contact our customer service team.
What is your return policy?
Because every piece at ManoMade is meticulously crafted by hand, all sales are final and we do not accept returns or exchanges unless the item arrives with a manufacturing defect or transit damage. We appreciate your understanding of the time, skill, and artisan care invested in each unique creation.
How long does shipping and production take?
As all our items are handcrafted to order, please allow a 15–45 business day crafting and processing period prior to shipment, depending on the specific product's complexity. Once shipped, standard delivery typically takes 5–7 business days, with express options available at checkout. International shipping times vary by destination.
Do you ship internationally?
Yes, we ship to most countries worldwide, with a priority focus on the US, UK, Italy, and Spain. International shipping rates and delivery times vary by location. Please note that customs duties and taxes may apply for international orders.
How can I contact customer service?
You can reach us by email at hello@manomade.store or through our contact form. We typically respond within 24-48 hours during business days.
