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Help & Shipping
Material Authenticity
Each Nine-Color Deer comes with a Certificate of Authenticity and is protected under Fujian Provincial Copyright, verifiable via QR code on our official website. Made from natural marble and traditional Chinese lacquer—no chemical coatings. Enjoy a 7-day inspection period.
Return Policy
Due to the 60+ days of craftsmanship required, our products are classified as custom-crafted collectibles and do not qualify for 7-day no-reason returns. If your item arrives damaged, please contact us within 24 hours of signature.
Customs & Duties
We cover import duties for most destinations. In the rare case that customs fees occur, please keep the receipt—we'll reimburse you.
Shipping & Tracking
Made in China → International air freight → Doorstep delivery. Full tracking available throughout. Europe: 10-14 days | US: 14-21 days | Other regions: 14-28 days.
Care Instructions
Avoid Direct Sunlight
Prevent color fading by placing in indirect light
Keep Dry
Avoid high humidity; wipe gently with soft cloth
Handle With Care
The cloisonné surface is delicate; handle gently
Professional Cleaning
Consult professionals for deep cleaning needs
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